Vanlige Spørsmål

WHAT ARE SHIPPING TIMES AND COSTS?

We typically package and send all products within one working day. Within Norway, shipping and handling is 99,- and includes return.

WHAT PAYMENT METHODS CAN I USE?

We offer payment by invoice (Klarna), Visa, Mastercard and soon Vipps.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

You may return any orders within 14 days for a full refund. If you want to exchange an item please just order it again - this way we can send it out straight away. Your money will be refunded when we receive your return (typically within one working day of receiving the return)

WHERE IS MY ORDER SHIPPED FROM?

We package and send all orders from our store in Oslo. Our store is our stock. Typically, we send orders within one working day.

WHAT HAPPENS IF THE STORE DOES NOT HAVE MY ITEM IN STOCK? DO I GET MY MONEY REFUNDED?

Sometimes we will not be able to fulfill your order. Typically, this is due to a stock error or that we were not able to pick your order before a customer bought it. Another reason could be theft which is something we only discover upon stock count or when picking orders. Fortunately these are not big problems, but sometimes we do not have the items even though it says so in our systems. We do ask for your understanding. If this happens we will check with our suppliers. If it is obvious that you have ordered a set we will try to ask you before shipping the remaining items or suggest an alternative. We will never send an alternative (style or size) without checking with you first. If you have paid by credit card your money will be refunded within a couple of days. If you have chosen invoice the item will not charged on the invoice.

WHICH SIZE SHOULD I ORDER?

You can contact us at post@alexismote.no or call +47 413 40 026. You can always return your orders within 14 days if the items are in the same condition as when you received them.

FOR FURTHER QUESTIONS

Please contact us at post@alexismote.no
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